The Social Security Administration finally decided that I am gimpy enough to qualify for disability benefits. It took less than 9 months which is, from what I’ve heard, some kind of speed record. Just in time though; it wasn’t going to be too long before I dropped off the edge of the world.
So, in the fullness of time, the SSA (which seems to be ASS spelled backwards, but I’m reserving judgment on their performance for now) has sent me the lump sum for all the payments I would have been due if they had been able to process my application within the 5-month waiting period. Not an enormous sum, but it is enough to do something I’ve wanted to do for several years now:
Upgrade my computer.
Well, actually, replace my computer entirely. Poor ol’ Nellie ain’t got the giddiup to handle my favorite programs, particularly the latest and greatest versions. More bloatware, but the images they produce may actually be worth the overhead.
So, I did the research, and got on the phone to Dell. It’s been almost 7 years since I’ve had to buy a computer, and the selection of options are mind-boggling. I’m very easily boggled these days. Dell’s award-winning website just made matters worse; I had a very specific list of requirements that had to be met in order to run Bryce 6 and Poser 7, and looking at the choices of processors left me scratching my head. It doesn’t say 1 gHz anywhere. Fast clock speeds are wicked important for 3D rendering. I had to talk to a person, preferable someone with the specs in front of them.
After wending my way through Dell’s phone menus, I finally hooked up with a nice, young man who guided me through the purchase. Dell declined my line of credit, which I sort assumed they would, but I had other options for payment. I’ve waited quite a while to be able to make such a purchase, another two weeks (give or take) is no big deal. It’s going to be cash up front.
By the time we actually made it all the way through the ordering process, I was hyped out of my head. He pushed the button and the order (or, in my case, the quote) was in the pipe.
Five seconds after I’d hung up the phone, maybe less, I realized that the rep hadn’t given me the total amount. How the heck was I supposed to write a check? I dialed again, only to be informed that I had reached Dell after business hours. Huh? Dialed again, navigated through the menus pushed “0″ a couple of times and got a customer service rep. She couldn’t find the quote on her system, because it hadn’t gone through yet.
Uh… OK, I’ll give that it might take a bit for the order data to become available for viewing, but it took me at least 15 minutes to get to the rep. Surely, Dell-Corps computers aren’t that pokey. I suspect my rep was somewhere off-shore, but I wasn’t rude enough (or interested enough) to ask. She opened a trouble ticket and sent me an email. (Odd — the guy who took my order didn’t ask for my email address. Rookies!)
Hung up. Went through Dell Menu Hell again. Got a different rep and the same story. However, this girl spent some time poking keys and conferring with her manager, and eventually she transferred me back to sales. The girl in sales was able to pull up my order, we went over all of it again, got addresses, yada yada, and finally I got the grand total of my order so I could, at last, after 45 minutes of farting around, write the damned check! I also got a new quotation# and a new rep ID; sales person #2 will get credit for the sale. Sorry, bubba, Ya gotta pay attention.
Now I get to say: “The check is in the mail!” And, this time I really mean it.
Oh, yeah… I wanted to get Windows XP installed on my new computer, as it seemed to be a requirement to run my programs. Nope. Can’t get it. Gotta settle for Windows Vista. I’m leery about anything new coming out of Micro$oft (Who isn’t?), but allegedly the Big M has repaired all the leaks.
I guess I’m going to be a guinea pig. Light a candle (or tease a neo-con) for me.
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Update: Apparently, no one had a clue about my order after all. Called Dell yet again on Wednesday, and after the usual run-around, got to the sales dept. The Sales Rep found the quote; we both came to the conclusion that the best thing to do was to put a stop payment on the check, and re-do the order, this time paying for it through my debit card. No one mentioned that that was a possiblity the first time around. Furthermore, Sales Rep #3 found me a promotion that saved me a few bucks.
Now my order appears in my account on the Dell website, and I can track its progress. As of this morning. it’s in production with an estimated shipping date of 2/8. O.M.Gs